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Frequently Asked Questions (FAQ)
General Information
Q: Where is your office located?
A: 120 Ka'iulani Ave KW12 Honolulu, HI 96815
Q: How can I contact your office?
A: You can reach us by phone at (808) 378- 3665 or email at careteam@talkstorypsychiatry.com
Appointments
Q: How do I schedule an appointment?
A: You can schedule an appointment by calling our office, emailing us, or using our online scheduling system https://www.talkstorypsychiatry.com/book-online.
Q: Do you offer telehealth appointments?
A: Yes, we offer both in-person and virtual appointments for your convenience.
Q: What is your cancellation policy?
A: We require at least 48 hours notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee.
Insurance & Payment
Q: Do you accept insurance?
A: We accept insurance. Please contact our office or check with your provider to confirm coverage.
Q: What if I don’t have insurance or you don’t accept my plan?
A: We offer private pay options and can provide a superbill for potential reimbursement through your insurance provider.
Q: What forms of payment do you accept?
A: We accept credit/debit cards, HSA/FSA payments, checks and electronic transfers.
Parking & Accessibility
Q: Is parking available?
A: Yes, we offer validated parking in the Sheraton Princess Ka'iluani garage.
Q: Is your office wheelchair accessible?
A: Yes, our office is fully accessible. Please let us know if you need any accommodations.
Services & Treatment
Q: What conditions do you treat?
A: We treat a wide range of mental health conditions, including anxiety, depression, ADHD, PTSD, and more. Contact us for a consultation to discuss your needs.
Q: Do you prescribe medication?
A: Yes, medication management is one of the services we offer. Treatment plans are personalized based on each patient’s needs.
New Patients
Q: What should I bring to my first appointment?
A: Please bring a valid ID, insurance information, a list of current medications, and any relevant medical or mental health history.
Q: How long is the first appointment?
A: Initial evaluations typically last 1 hour, while follow-up appointments can be 30 minutes or 1 hour.
If you have any other questions, feel free to contact us!
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